- Stenn announces restructuring of its Operations team as it continues to expand its customer offering
- To support its growth, Stenn appoints Global Head of Fraud, Global Head of Customer Support and Customer Success, and Global Head of Compliance
- Stenn's extensive hiring of world-class talent is part of the Company's strategy to build its central team from its new head offices in London.
London, 15 November, 2022
Stenn, the leading digital financing platform for global SMEs, today announces the restructuring and global expansion of its Operations team. As the business continues to grow, improve efficiencies, and offer new products to its clients and customers, Stenn has restructured its Operations team into four distinct disciplines: Fraud Management, Compliance, Customer Support and Customer Success, and Finance Operations.
In order to further strengthen these new distinct teams and drive operations across the business, Stenn also today announces three senior appointments: Dimitrie Dorgan as Global Head of Fraud, Rui Evaristo as Global Head of Customer Support and Customer Success, and Matt Buchanan as Global Head of Compliance. These appointments follow the recruitment of Fozia Raja as Chief People and Culture Officer and Carl Robson as Director for People and Culture, earlier this month.
Dimitrie Dorgan's new role as Global Head of Fraud will ensure Stenn is positioned to continue delivering a safe and secure service to SMEs. Dimitrie and his team will enhance processes across the organisation, utilising data and automation to ensure that Stenn and its SME customers are protected against fraud. Drawing on his most recent experience working with a leading identity verification technology company, Dimitrie will build a team to further Stenn's security strategy and maintain its global expertise suitable for the local needs of customers.
The appointment of Matt Buchanan as Global Head of Compliance will greatly enhance the company's financial crime compliance programme. Matt will optimise Stenn's market-leading technology, further streamlining the customer onboarding and monitoring process. Matt joins Stenn from the global payments company, Checkout.com, where he grew the compliance team from 1 to 42 professionals in just three years.
Rui Evaristo joins Stenn as Global Head of Customer Support and Customer Success, with over 20 years' of experience in partnering with clients to maximise value and address complex business needs. Rui's role is central to Stenn's mission to improve the overall client experience. By developing the customer support and customer success functions beyond their current capabilities this role will ensure best-in-class post-sale customer experience continues to be adopted throughout the organisation. Prior to joining Stenn, Rui held a number of global leadership roles in global financial services institutions including Kyriba, Finastra, Misys, and Reuters.
Andrey Gurdzhibek, Chief Operations Officer at Stenn, said: "I am thrilled that Dimitrie, Matt, and Rui have decided to join Stenn at this exciting period of investment and growth. Their respective appointments will bring invaluable industry expertise and experience which, paired with our existing knowledge and capabilities, will help Stenn continue to scale at pace."
"We are also delighted with the new team structure, which we know will improve efficiencies and processes as the business develops."
Emily Shea-Simonds / Christian Harte
Tel: +44 (0)792 0197 300 / +44 (0)203 128 8100
Stenn is one of the leading fintechs in Europe and a category leader in digital trade finance for international SMEs. Founded in 2015, Stenn's purpose is to connect international SMEs to the global financial system, helping to bridge a reported $3.6 trillion financing gap through a fast, simple, online platform. To date, Stenn has issued over $10 billion (USD) of finance to SMEs in over 70 countries, with capital provided by a number of blue-chip banks and institutional fund managers with a world-wide presence.
For more information, please visit https://stenn.com/